If you requested a Free shipping label to trade-in items using your own box, an email with the label is sent to your inbox immediately after your request.
If you can't find that email, go to My Kit page under your Profile and click on the button "PRINT SHIPPING LABEL".
If you requested Trade-in Kit to be shipped to you, please wait 3-7 business days for it to arrive in your mail. If you don't receive it after that, please contact us directly.
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