If you requested a Free shipping label to trade-in items using your own box, an email with the label attached is sent to your inbox immediately. If you don't see the email, please check your spam folder and mark the email as "Safe" to avoid future issues.
If you still can't find the email, go to My Kit page under your Profile and click on the button "PRINT SHIPPING LABEL".
If you requested Trade-in Kit to be shipped to you, please wait 3-7 business days for it to arrive in your mail. If you don't receive it after that, please contact us at firstname.lastname@example.org